If the order has not yet been processed by our warehouse staff, you can make changes or cancel up to 24 hours after ordering. After this, the order will be definitively processed and shipped.

We’re sorry to hear that your item arrived damaged. Please contact us at support@hudson-nyc.com within 30 days of receiving your order.

If possible, include a photo of the item along with your order number so we can review the issue quickly.

If the damage is confirmed, we’ll arrange a replacement or a full refund at no additional cost. Our team will make sure the issue is resolved as smoothly and quickly as possible.

All payments are secure with SSL and possible with:

• Credit Cards: Visa, Mastercard (Credit), American Express, Discover, Diners Club
• Express Checkout: Shop Pay, Apple Pay, Google Pay
• Digital Wallets: PayPal

We’re sorry to hear that you’re not completely satisfied with your order. Your satisfaction is important to us, and we’re always here to help make things right.

If something didn’t meet your expectations, please reach out to us at support@hudson-nyc.com with your order number and a brief description of the issue. Our team will review the details and work with you to find the best possible solution.

For more information on how returns are handled, please refer to our Returns & Refund Policy.

While we always aim to deliver the highest quality, we understand that issues can occasionally happen. We truly appreciate your patience and want you to know that we’re committed to supporting you and resolving any concerns as smoothly as possible.

The order number will be sent with the confirmation e-mail. Did you not receive it? If so, please contact our customer service. support@hudson-nyc.com

After your order is prepared for shipping, the average delivery time is 6-11 working days.

You can track your order via "Track your order".

Shipping is free within the United States. There are no hidden fees or extra charges.

No worries! We continuously keep you informed about your order by e-mail, which you can also follow live on our website. From the moment your parcel arrives at the mail-order company, Track & Trace information is available. Please note that there may be some delay.

Our processing time is 1 to 2 working days, and the delivery time for our shipping is on average 5 to 9 working days. Sometimes delivery may take a little longer due to external factors such as busy delivery service or transport delays. We do our best to get your order to you as soon as possible and will keep you updated on the status by email!

To return your product, follow the steps in our return policy and contact our customer service team. For more information, please see our return policy.

Returns are processed through our authorized U.S. returns processing partner.

To ensure your return is handled correctly, returns must be approved before being sent. Please contact us at support@hudson-nyc.com before returning any items. This helps us speed up the process and avoid errors.

Once your return request is approved, we’ll provide you with the correct return instructions and return address.

Proof of return (such as a shipping receipt or tracking number) is required once the item has been sent back.

For full details on eligibility and conditions, please refer to our Returns & Refund Policy.

We offer a 30-day return policy (after receipt).

It takes an average of 5 working days to process the refund after we have processed the return.

Shipping is free, but to avoid waste, customers are responsible for their own return costs and return label. Please note that these costs may vary. More information on this can be found in our returns policy or consult your chosen carrier.

We try to answer all emails within 24 hours. Please note that we may be busy, thank you for your understanding!

Yes, you can also reach us by phone at +1 909 310 9914 for business-related inquiries.

Our customer service team is available via email at support@hudson-nyc.com.

Customer Service Hours (USA):

Monday – Friday: 9:00 AM – 5:00 PM
Saturday – Sunday: 9:00 AM – 1:00 PM